Return & Exchange Policy
Thank you for ordering with us! We want you to love what you ordered, but if something doesn’t feel right, please let us know — we’re here to help!
1. Damaged Product / Wrong Size / Wrong Item Received
- We offer a free exchange in such cases.
- Please contact us within 24 hours of delivery.
- We will raise a pickup request.
- Once the product reaches us and passes inspection, we will ship your replacement product(s).
2. Didn’t Like the Product / Size Issue / Other Reasons
- Contact us within 5 days of delivery.
- After receiving and inspecting the returned item, we will ship your exchange product.
- Reverse shipment fee of up to ₹100 will be charged.
3. Return for Coupon Credit
- A website coupon equal to the order amount minus shipping will be issued after inspection.
- The coupon will be valid for 1 year from the date of issue.
- Product must be in original condition with tags intact.
- Reverse shipment fee of up to ₹100 will be charged and deducted from the coupon amount.
Eligibility Criteria
- Product must be in unused condition with tags attached.
- Exchange/return requests must be raised within 5 days of delivery.
- Second-time exchanges are not allowed.
Customer Support
- Email: support@purvaja.com
- Phone: +91 9898222913
- Hours: Monday to Saturday, 10:00 AM to 7:00 PM
Shipping Policy
- Domestic Orders: Ships within 1 to 2 days.
- International Orders: Ships within 4 to 7 days.
- Free international shipping is provided.
